Our Commitment

There's more to hosting than boxes and invoices. At StrataScale, we're committed to the success of your IT operations—and we'll do what it takes to make sure your solution is delivering the value you expect and the impact your business needs. For example:

• A dedicated account manager who understands your needs
• SLAs with 100% uptime and one-hour hardware replacement
• 24 x 7 expert technical support via email, phone, and a browser-based support interface
• 15-minute response time for critical incidents submitted by phone
• 60-minute response time for all non-critical incidents submitted by phone, email, or portal

Of course, anyone who's been in this business for any length of time knows that vendor promises were made to be broken. Why trust StrataScale when so many others have let you down? Simple—because we're IT people just like you. Once upon a time, we were the ones battling flaky IT providers, struggling with poorly designed solutions, playing hide-and-seek with the support resources we'd already paid for. We knew there had to be a better way, and we created StrataScale to deliver it. Sure, we need to pay the bills just like anyone else—but what really gets us out of bed in the morning is our passion for technology, for innovation, for making things work better (and fixing them right when they don't).

Today, that fire in our belly continues to power StrataScale's solutions. Having been on the customer side for so many years, we know what IT people want from a provider: someone who's easy to work with (that's why we offer month-to-month pricing). Someone who's always there when they're supposed to be (so we're on-call around the clock every day of the year). And someone who treats your problem like it's the most important thing they'll deal with all day (hence our rapid response times for service calls).

After all, you don't want to spend your days arguing with vendors or making excuses to the boss. You want to spend your time innovating, and impressing the boss with just how much you can move the needle. And we're here to help you do it.